Out of Stock Policy: In the event, a product submitted for warranty is out of stock or discontinued, 13 Fishing will generously find a comparable replacement. It is much more inexpensive and faster to have a guide repaired locally. You may contact us by email at with the Subject “Replacement Guide Inquiry” for an inquiry of us to send a replacement by mail. Guides are inexpensively and quickly replaced at most quality fishing tackle shops. Rod Guides Policy: Broken/missing guides are not covered under any 13 Fishing Warranties. In the package, you must include the section of the rod with the portion that contains the model number, a completed Rod Replacement Form, and proof of purchase such as a receipt from an Authorized Retailer. Shipping Guidelines: Please send your rod in 6-12” Length sections. If you broke your rod fishing 50lb braid on a 10lb rod or lifting a giant fish into your boat using only your rod, then please use the Oops Replacement Program designed for these situations. Please understand rods aren’t indestructible and must be used fairly to the type of fishing they were designed for. If we determine it broke by abuse or misuse, we will contact you and offer you a replacement under our Oops Replacement Program. If your rod broke because of material, or craftsmanship it will be replaced quickly and at no charge other than the return shipping to 13 Fishing. Valid Warranty Claims: Breakage due to material, or craftsmanship. Rods registered on your online account or with us with a 1,5,7, or 10-year warranty will be covered for most failures due to manufacturer defaults. Proof of purchase such as a receipt from an Authorized Retailer* is a requirement for all warranty claims. Important: We must receive the section of the rod with the model number on it, AND a completed warranty form to process your warranty/oops claim.
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